To date, Ethos has developed radically innovative methods for measuring customer experience, including our new Pinpoint research methodology and unique mystery shopping online reporting capability. Our services include

Ethos is an innovator breaking the status quo. With our rigorous customer service and analysis solutions, we develop methodologies that help our clients reach their goals faster and better. We are committed to shaping customer service in the future through innovation and commitment to achieve excellence.

Ethos was honoured by the UAE Prime Minister's Office to develop and deliver the UAE federal government's Service Excellence programme. This programme is being delivered across 40 ministries/authorities and involves the customer service performance measurement of each ministry and authority's 3 delivery channels of location, telephone and website.

Today Ethos is a powerhouse in providing customer service solutions. We don’t believe there is anything we can’t do when it comes to improving customer service. It is this vision which helps us continuously challenge ourselves and think out of the box. Ethos is on its way to becoming the global customer service standard.

Our people are the crucial factor in making our quality of services world class. The Ethos team consists of professionals with experience from a variety of industries including hospitality, retail, banking and government. It is through our rich experience that we are capable of developing better methods of improving customer service and understanding of issues negating customer service globally. With a team comprising of 15 different nationalities, we are also able to deliver training and consultancy services in both Arabic and English.